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Transforming Travel Management:

IDOM’s and CWT’s journey to Digital Excellence

The customer

IDOM, a multinational company based in Spain, employs over 5,000 professionals to deliver top-tier consulting, engineering, and architecture services worldwide. They chose CWT as their travel management company, recognizing the significant value of CWT’s digital expertise and global presence.

The challenge

After several years with a local TMC, IDOM sought a partner capable of supporting their growth strategy by moving all travel bookings online. Starting from scratch and without a prior Online Booking Tool (OBT) in the organisation, they set an ambitious target of 80% online adoption within a year, all while enhancing traveller satisfaction. The initial implementation was launched at the national level, with plans to soon begin international consolidation in LATAM.

The solution

Leveraging their expertise as SAP implementers and their prior knowledge of SAP’s expense management software, IDOM identified SAP Concur as their online booking solution. The strong 20-year relationship between SAP Concur and CWT, benefited IDOM’s travellers to enhance their experience with access to the broadest selection of airfares, hotel and car rental rates, ensuring in this way a seamless transition from traditional offline to online bookings. Furthermore, CWT’s unique global profile database, integrated with SAP Concur, supported IDOM´s travel & expense program with a robust and adaptable data synchronization.

CWT’s Client Executive service forged a strong partnership with IDOM’s travel manager and IDOM’s SAP Concur team. Through regular meetings, they identified areas of improvement, enabling effective control and adjustment of the OBT settings as and when required.

The result

The clear objectives and strong client decision making process, combined with CWT’s and IDOM’s engagement of their travel, technological and multidisciplinary resources led to an impressive 85% online adoption rate within just the first year. IDOM’s dedicated team, entirely supported by the company’s senior management, drove this remarkable success by implementing the online solution as the new travel management system, with only the exception of the more complex multi-destination flights.

CWT’s strong drive for innovation in travel solutions also materialised in this project thanks to the Price Optimization Tool, delivering a 1.2% savings on air bookings.

More recently, IDOM has approved the implementation of CWT’s chat messaging service via Microsoft Teams. This solution offers IDOM's travel arrangers a fast-track communication system by connecting them to CWT’s innovative instant messaging scheme.

IDOM's partnership with CWT underscores the significance of digital transformation and global reach in contemporary travel management. The collaboration has accomplished a milestone in IDOM’s travel management system and its future growth and innovation.

"The collaboration between IDOM and CWT underscores our shared commitment to digital transformation and innovation in business travel. By leveraging New Distribution Capability (NDC), we aim to access a wider range of airfares and personalized travel options, enhancing the travel experience for IDOM's employees while optimizing costs."

Charo del Campo, IDOM's Travel Manager

“We are very happy to collaborate with such an inspiring, future-oriented customer and bring our innovative solutions that will help them achieve their targets." said Alessandra Pisanu, Senior Director, Global Market Management at CWT.

Carolina Corral Moratalla, the Client Executive at CWT who supports them with the data analysis adds, “We’re learning and growing together”.

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