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Product news

Introducing the latest myCWT product and service enhancements

Building on our digital, omnichannel myCWT platform, our new products and services will simplify travel management for you and your employees – anytime, anywhere, anyhow.

Note: Featured services may not be available in your country at this time. Please reach out to your CWT representative for more details.

Messaging: Enhancing the user experience

Making it easier for users to manage travel through our chat-style messaging service with advanced GenAI capabilities with improved Natural Language Understanding, faster booking support with automatic launch of messaging bubble, trip purpose collection and estimated wait time displays.

myCWT: Enhanced flight booking and profile capabilities

Enhanced user experience with additional profile fields within myCWT mobile and new non-stop flight filter option when booking flights via myCWT web and mobile.

myCWT China: Post-booking approval enhancement

Enhanced compliance with streamlined approval workflows for both hotel bookings and air travel, ensuring adherence to company policies and greater efficiency in managing all travel arrangements

Program Messenger: Ability to add air loyalty as a notification trigger

Enhanced functionality and flexibility with automatic notifications for missing air loyalty information in traveler profiles. Encourage travelers to update their profiles, potentially unlocking loyalty discounts with preferred airlines and enhance overall savings and experience.

NDC enablement: Continued expansion and integration of NDC-based channels and content

Travelers will gain more personalized options with new NDC content integrations, featuring multiple airlines across several countries. This includes expanded offerings on various platforms and regions, enhancing the overall travel experience.

Analytics: enhanced insights and experience with new content, features, and GenAI

Users of Analytics will benefit from enhanced customization options, simplified data analysis, and AI integration, allowing them to access content, customize answers, and identify more impactful and actionable insights with greater ease.

Price Optimization: enhanced savings opportunities and insights

Greater visibility with holistic air and hotel Price Optimization report, empowering supplier negotiations and increasing savings opportunities for more customers across additional EMEA markets.

Previous releases

June 2024