Product news
Introducing the latest myCWT product and service enhancements
Building on our digital, omnichannel myCWT platform, our new products and services will simplify travel management for you and your employees – anytime, anywhere, anyhow.
Note: Featured services may not be available in your country at this time. Please reach out to your CWT representative for more details.
Hear from Chief Product Officer, Erica Antony as she shares the key product highlights of 2024, along with the key areas driving innovation.
Messaging: Enhancing response efficiency
Prioritizing what matters most, our chat-style messaging service now ensures urgent issues like trip disruptions are handled first through intent prioritization. This means faster resolutions for travelers, providing a smoother and more seamless experience without needing to call for support.
myCWT air: Amadeus Fare Families (branded fares)
Enhanced booking experience with access to Amadeus Fare Families (branded fares). Travelers will be able to easily compare and choose from various fare categories, see fare conditions and services, allowing them to tailor their booking experience to match their preferences.
myCWT China: Electronic flight invoice (fapiao) process enhancement
Simplifying travel expense management with flexible fapiao solutions that support financial workflows, improve transparency, ensure compliance, and enhance overall financial control.
NDC enablement: continued expansion and integration of NDC-based channels and content
Travelers will gain more personalized options with new NDC content integrations on both Amadeus and Sabre, featuring multiple airlines across several countries. This includes expanded offerings on various platforms and regions, enhancing the overall travel experience.
Analytics: improving traveler care with new data integration and liveboards
Enriched safety and security data and content will empower customers to better support their traveling employees in real time. Improved visibility into traveler locations, such as same flight or hotel, and access to timely travel risk data help ensure employees can travel confidently and securely.