CWT Simplifies its EMEA Operations to Accelerate its Customer Service proposition

CWT, the B2B4E travel management platform, announces plans to simplify its EMEA operating model within four geographies this month. Following the successful move from a country to a cross-functional EMEA operating model across several major markets last year, CWT is to move its Greece, Morocco, Eastern Europe & Baltic local market management this month into cross-functional Market Management Teams.

“I am delighted with the positive customer response we’ve had over the last year following adjustments made to our customer organization within Germany, Italy, Benelux, UK & Ireland, France, and Spain. Moving from Country Directors to Market Management teams has made us more agile and responsive to our clients’ needs across EMEA,” said Chris Bowen, CWT’s Managing Director, EMEA. “The cross-functional, local management approach has been successfully tried and tested over the last year —and well received by customers who see it as proof that CWT knows how innovate internally as well as with our service offering.”

As part of these changes, the role of Country Manager has been removed for Greece, Morocco, Eastern Europe and The Baltics, incorporating Bulgaria, Hungary, Latvia, Estonia, Lithuania, Czech Republic, Romania and Ukraine.

As a result, the following people are leaving the company at the end of the month: Anthony Venios, Country General Manager Greece; Abdelhamid Bernoussi, General Manager Morocco; Carmen Alexandru, Country Manager Romania; Judit Kollar, General Manager Hungary; Jiri Homolka, Country Manager Czech Republic; Pauls Gusts, Deputy General Manager Latvia and Rasa Barisiene, General Manager Lithuania and Latvia. Kateryna Tarkhanova, Country Manager Ukraine; will leave the company at the end of February.

“I thank Anthony, Abdelhamid, Carmen, Judit, Kateryna, Jiri, Pauls and Rasa for their hard work and dedication and wish them all the best in their future endeavors,” said Chris Bowen.